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Contents 1 Viewing your Library Account 2 Problem with your account? 3 Damaged, lost, or billed materials 3.1 Books and audiovisual materials (except videos) from the General, Juvenile, Pamphlet, New Book, Graphic Novel, Paperback, and Music collections 3.2 Videos from the General collection 3.3 Popular videos 3.4 Reserves and non-rental telecourses 3.5 Telecourse rentals 3.6 Circulation Desk videos 3.7 Small group rooms+ 3.8 Student laptops+ 3.9 Faculty/staff laptops+ 3.10 Equipment for student checkout+ 3.11 Equipment for faculty/staff checkout 4 Claims returned 5 Payment of fees 6 Privacy

Viewing your Library Account

All registered borrowers may view their own library record from the Library Website. This allows you to

• view your personal information
• see what items are checked out to you
• choose how to receive your notices
• renew eligible items
• view the status of holds on materials
• cancel holds you have placed
• view outstanding charges
• pay your fines online
• save catalog searches and be notified of new materials on that subject
• create a reading history.

Check out more information on your My Library Account.

Problem with your account?

Patrons whose record has expired, who have received a second notice, or who owe more than $5.00 in fees will not be able to borrow or use the Library databases until those fees have been paid.

Damaged, lost, or billed materials

All borrowers are expected to pay for damaged materials or equipment, lost items, and items which have been billed.

Books and audiovisual materials (except videos) from the General, Juvenile, Pamphlet, New Book, Graphic Novel, Paperback, and Music collections

	Students	Community	Faculty/Staff
Damaged materials	Cost of damage up to replacement cost + $10 processing and any accrued fines	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing
Lost materials	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing
Billed material+	Cost of material + $10 processing + $15 billing fee	Cost of material + $10 processing + $25 billing fee	Cost of material + $10 processing

+Billed at 40 days overdue

Videos from the General collection

	Students	Community	Faculty/Staff
Damaged materials	Cost of damage up to replacement cost + $10 processing and any accrued fines	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing + any accrued fines
Lost materials	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing and any accrued fines
Billed material+	Cost of material + $10 processing + $15 billing fee	Cost of material + $10 processing + $25 billing fee	Cost of material + $10 processing + $15 billing fee

+Billed at 21 days overdue

Popular videos

	Students	Community	Faculty/Staff
Damaged materials	Cost of damage up to replacement cost + $10 processing and any accrued fines	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing + any accrued fines
Lost materials	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing and any accrued fines
Billed material+	Cost of material + $10 processing + $15 billing fee	Cost of material + $10 processing + $25 billing fee	Cost of material + $10 processing + $15 billing fee

+Billed at 21 days overdue

Reserves and non-rental telecourses

	Students	Community	Faculty/Staff
Damaged materials	Cost of damage up to replacement cost + $10 processing and any accrued fines	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing + any accrued fines
Lost materials	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing and any accrued fines
Billed material+	Cost of material + $10 processing + $50 billing fee	Cost of material + $10 processing + $50 billing fee	Cost of material + $10 billing fee

+Billed at 14 days overdue

Telecourse rentals

	Students	Community	Faculty/Staff
Damaged materials	Cost of damage up to replacement cost + $10 processing and any accrued fines
Lost materials	Cost of material + $10 processing and any accrued fines
Billed material	Cost of material + $10 processing + $50 billing fee

+Billed at 9 days overdue

Circulation Desk videos

	Students	Community	Faculty/Staff
Damaged materials	Cost of damage up to replacement cost + $10 processing and any accrued fines	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing + any accrued fines
Lost materials	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing and any accrued fines
Billed material+	Cost of material + $10 processing + $50 billing fee	Cost of material + $10 processing + $25 billing fee	Cost of material + $10 billing fee

+Billed at 14 days overdue

Small group rooms+

	Students	Community	Faculty/Staff
Damaged materials	Cost of damage up to replacement cost + $10 processing and any accrued fines	Cost of damage + $10 processing and any accrued fines	Cost of damage + $10 processing + any accrued fines
Lost materials	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing and any accrued fines	Cost of material + $10 processing and any accrued fines
Billed material+	Cost of material + $10 processing + $50 billing fee	Cost of material + $10 processing + $50 billing fee	Cost of material

+Billed at 14 days overdue

Student laptops+

	Students
Damaged materials	Cost of damage up to replacement cost and any accrued fines
Lost materials	Cost of equipment and any accrued fines
Billed material+	Cost of equipment + $50 billing fee

+Billed at 3 days overdue

Faculty/staff laptops+

	Faculty/Staff
Damaged materials	Cost of damage up to replacement cost
Lost materials	Cost of equipment
Billed material+	Cost of equipment

+Billed at 7 days overdue

Equipment for student checkout+

	Students
Damaged materials	Cost of damage up to replacement cost + $10 processing fee and any accrued fines
Lost materials	Cost of equipment + $10 processing fee and any accrued fines
Billed material+	Cost of equipment + $10 processing fee and $25 billing fee

+Billed at 14 days overdue

Equipment for faculty/staff checkout

	Faculty/Staff
Damaged materials	Cost of damage up to replacement cost
Lost materials	Cost of equipment
Billed material	Cost of equipment

Claims returned

If there is an item on your Library record which you believed to be returned, please contact Circulation Services to initiate a "Claims Returned."

Payment of fees

Library fines and fees may be paid in person at the Circulation Desk using cash, check, or credit/debit cards. Fines may also be paid online with a credit card by accessing your Library account or by phone at 630-942-2106. Borrowers who do not pay their fines or fees will be blocked from further use of the Library and its services. Students will have a hold placed on their C.O.D. records that will prevent them from registering or receiving transcripts. In addition, any patron with unpaid billed items may be referred to a collection agency. You may always check what money is owed by viewing your Library record.

Privacy

The Library values the privacy of our borrowers. For that reason we cannot answer questions about accounts other than your own. Thanks for your understanding.

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